General Terms and Conditions & Privacy Policy

This privacy policy informs you about which personal data we process, how, where, and for what purpose, particularly in connection with our https://www.fineselect.ch website and our other services. This privacy policy also informs you about the rights of individuals whose data we process.

Special, supplementary or additional data protection declarations as well as other legal documents such as general terms and conditions (GTC), conditions of use or conditions of participation may apply to individual or additional offers and services.

1. Contact addresses

Responsibility for the processing of personal data:

fineselect GmbH
Hirschenstrasse 4
8630 Rüti

info@fineselect.ch

We will point out if there are other persons responsible for processing personal data in individual cases.

2. Processing of personal data

2.1 Terms

Personal data is all information relating to an identified or identifiable person. A data subject is a person whose personal data is processed. Processing encompasses any handling of personal data, regardless of the means and procedures used, including, but not limited to, the storage, disclosure, acquisition, collection, deletion, storage, alteration, destruction, and use of personal data.

2.2 Legal basis

We process personal data in accordance with Swiss data protection law, in particular the Federal Data Protection Act (DSG) and the Ordinance on the Federal Data Protection Act (VDSG).

2.3 Type, scope and purpose

We process personal data necessary to provide our services in a permanent, user-friendly, secure, and reliable manner. Such personal data may fall into the following categories: inventory and contact data, browser and device data, content data, metadata or peripheral data and usage data, location data, sales, contract, and payment data.

We process personal data for the period required for the respective purpose(s) or as required by law. Personal data that no longer needs to be processed is anonymized or deleted. Individuals whose data we process generally have a right to deletion.

As a general rule, we only process personal data with the consent of the data subject, unless the processing is permitted for other legal reasons, for example to fulfill a contract with the data subject and for corresponding pre-contractual measures, to protect our overriding legitimate interests, because the processing is evident from the circumstances or after prior information.

In this context, we process, in particular, information that a data subject voluntarily and independently provides to us when contacting us – for example, by letter, email, contact form, social media, or telephone – or when registering for a user account. We may store such information, for example, in an address book or with similar tools. If you transmit personal data to us via third parties, you are obligated to guarantee data protection towards such third parties and to ensure the accuracy of such personal data.

We also process personal data that we receive from third parties, obtain from publicly accessible sources or collect when providing our services, provided and to the extent that such processing is permissible for legal reasons.

2.4 Processing of personal data by third parties, including abroad

We may have personal data processed by commissioned third parties, or process it jointly with or with the assistance of third parties, or transmit it to third parties. Such third parties include, in particular, providers whose services we use. We also guarantee appropriate data protection with such third parties.

Such third parties are generally located in Switzerland and the European Economic Area (EEA). However, such third parties may also be located in other countries and territories on Earth and elsewhere in the universe, provided that their data protection laws ensure adequate data protection in the opinion of the Federal Data Protection and Information Commissioner (FDPIC), or if adequate data protection is guaranteed for other reasons, such as through an appropriate contractual agreement, in particular based on standard contractual clauses, or through appropriate certification. For third parties in the United States of America (USA), certification in accordance with the Privacy Shield can ensure adequate data protection. Exceptionally, such a third party may be located in a country without adequate data protection, provided that the data protection requirements, such as the express consent of the data subject, are met.

3. Rights of data subjects

Data subjects whose personal data we process have the rights under Swiss data protection law. These include the right to information and the right to rectification, erasure, or blocking of the personal data processed.

Data subjects whose personal data we process have the right to lodge a complaint with a competent supervisory authority. The supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

4. Data security

We take appropriate and suitable technical and organizational measures to ensure data protection and, in particular, data security. However, despite such measures, the processing of personal data online may always have security gaps. Therefore, we cannot guarantee absolute data security.

Access to our online offering is via transport encryption (SSL/TLS, in particular with the Hypertext Transfer Protocol Secure, abbreviated to HTTPS). Most browsers indicate transport encryption with a padlock in the address bar.

Access to our online offering – like any internet usage – is subject to mass surveillance without cause or suspicion, as well as other types of surveillance by security authorities in Switzerland, the European Union (EU), the United States of America (USA), and other countries. We have no direct influence on the corresponding processing of personal data by intelligence agencies, police departments, and other security authorities.

5. Use of the website

5.1 Cookies

We may use cookies on our website. Cookies—both our own cookies (first-party cookies) and cookies from third-party services we use (third-party cookies)—are text files stored in your browser. Cookies cannot run programs or transmit malware such as Trojans and viruses.

When you visit our website, cookies may be stored temporarily in your browser as "session cookies" or for a specific period of time as so-called permanent cookies. "Session cookies" are automatically deleted when you close your browser. Permanent cookies, in particular, allow us to recognize your browser the next time you visit our website and thus, for example, measure the reach of our website. Permanent cookies can also be used for online marketing, for example.

You can deactivate or delete cookies in whole or in part at any time in your browser settings. Without cookies, our website may no longer be fully available. We will actively request your express consent to the use of cookies – if and to the extent necessary.

For cookies used for success and reach measurement or for advertising, a general objection ("opt-out") is possible for numerous services via the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance) or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).

5.2 Server log files

We may record the following information for each access to our website, provided that it is transmitted from your browser to our server infrastructure or can be determined by our web server: date and time including time zone, Internet Protocol (IP) address, access status (HTTP status code), operating system including user interface and version, browser including language and version, individual sub-page of our website accessed including the amount of data transferred, last website accessed in the same browser window (referrer).

We store such information, which may also constitute personal data, in server log files. This information is necessary to provide our online service in a permanent, user-friendly, and reliable manner, as well as to ensure data security and, in particular, the protection of personal data – including through third parties or with the assistance of third parties.

5.3 Web beacons

We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels – including those of third parties whose services we use – are small, usually invisible images that are automatically retrieved when you visit our website. Tracking pixels can collect the same information as server log files.

We send notifications and communications such as newsletters via email and other communication channels such as instant messaging.

Notifications and messages may contain web links or tracking pixels that record whether an individual message has been opened and which web links were clicked. Such web links and tracking pixels can also record the use of notifications and messages on a personal basis. We need this statistical recording of usage for success and reach measurement in order to be able to offer notifications and messages based on the needs and reading habits of the recipients in an effective and user-friendly, as well as permanently, securely, and reliably.

You must generally give your express consent to the use of your email address and other contact details, unless such use is permitted for other legal reasons. For any consent to receive emails, we use the "double opt-in" process wherever possible. This means you will receive an email with a web link that you must click to confirm your consent. This prevents misuse by unauthorized third parties. We may log such consents, including the Internet Protocol (IP) address and the date and time, for evidentiary and security reasons.

You can generally unsubscribe from notifications and communications, such as newsletters, at any time. This does not apply to notifications and communications that are absolutely necessary for our services. By unsubscribing, you can, in particular, object to the statistical recording of usage for performance and reach measurement.

We send notifications and messages via third-party services or with the help of service providers. Cookies may also be used for these services. We also ensure appropriate data protection for such services.

We use MailChimp to send and manage newsletters. MailChimp is a service provided by the American company The Rocket Science Group LLC. Further information about the type, scope, and purpose of data processing can be found in MailChimp's privacy policy and on the page about MailChimp, the Privacy Shield, and the GDPR .

We are present on social media platforms and other online platforms to communicate with interested parties and provide information about our services. Personal data may also be processed outside of Switzerland and the European Economic Area (EEA).

The general terms and conditions (GTC) and terms of use, as well as privacy policies and other provisions of the individual operators of such online platforms, also apply. These provisions provide information, in particular, on the rights of data subjects, including the right to information.

8. Third-party services

We use third-party services to ensure our services are continuously available, user-friendly, secure, and reliable. These services also serve to embed content into our website. These services—for example, hosting and storage services, video services, and payment services—require your Internet Protocol (IP) address, as otherwise they would not be able to deliver the corresponding content. These services may be located outside of Switzerland and the European Economic Area (EEA), provided that adequate data protection is guaranteed.

For their own security-related, statistical and technical purposes, third parties whose services we use may also process data in connection with our offering and from other sources – including cookies, log files and tracking pixels – in an aggregated, anonymised or pseudonymised manner.

8.1.1 Instagram

We use the option to embed Instagram features and content on our website. This allows us to, for example, display images published on Instagram on our website. Cookies are also used for this purpose.

Instagram is offered by Facebook Ireland Ltd. in Ireland and the American Facebook Inc. If you are logged in as a user to Instagram or other Facebook services, Facebook can associate your use of our online offering with your profile. Further information about the type, scope, and purpose of data processing can be found in Instagram's privacy policy .

8.1.2 Pinterest

We use the option to embed Pinterest features and content on our website. This allows us to, for example, display images or pins published on Pinterest on our website. Cookies are also used for this purpose.

This service is provided by Pinterest Europe Ltd. in Ireland and Pinterest Inc. in the United States. If you are logged in as a Pinterest user, Pinterest can associate your use of our online service with your profile. Further information about the type, scope, and purpose of data processing can be found on Pinterest's "Privacy Policy" page .

8.1.3 Twitter

We use the option to embed Twitter features and content on our website ("Twitter for Websites"). This allows you, for example, to use Twitter's "Share" function on our website or display tweets on our website. Cookies are also used for this purpose.

"Twitter for Websites" is an offering from Twitter International Company in Ireland and the American Twitter Inc. If you are logged in to Twitter as a user, Twitter can assign the use of our online offering to your profile. Further information about the type, scope and purpose of data processing can be found in the information on ads and data protection on Twitter for websites as well as in Twitter's data protection policy . Twitter also provides information about the use of cookies and similar technologies as well as about the personalization of ads published both in connection with a Twitter account and as a result of the use of Twitter content on the Internet . Data protection settings - including options for opting out - are available for personalized ads.

8.2 Maps

We use Google Maps to embed maps into our website. Cookies are also used for this purpose. Google Maps is a service provided by the American company Google LLC. The Irish company Google Ireland Limited is responsible for users in the European Economic Area (EEA) and Switzerland. Further information about the type, scope and purpose of data processing can be found in Google's principles for data protection and security and in the privacy policy , in the guide to data protection in Google products (including Google Maps), in the information on how Google uses data from websites that use Google services and in the information on cookies at Google . You also have the option of objecting to personalized advertising .

8.3 Success and reach measurement

8.3.1 Google Analytics

We use Google Analytics to analyze how our website is used, allowing us to measure, for example, the reach of our website and the success of third-party links to our website. This is a service provided by the American company Google LLC. For users in the European Economic Area (EEA) and Switzerland, the Irish company Google Ireland Limited is responsible.

Google also attempts to track individual visitors to our website when they use different browsers or devices (cross-device tracking) . Cookies are also used for this purpose. Google Analytics requires your Internet Protocol (IP) address, which is not merged with other Google data.

In any case, we anonymize your Internet Protocol (IP) address before analysis by Google. As a result, your full IP address will generally not be transmitted to Google in the USA.

Further information about the type, scope, and purpose of data processing can be found in Google's privacy and security principles and privacy policy , the Google Privacy Policy, the Google Products Privacy Policy (including Google Analytics), the information on how Google uses data from websites that use Google services , and the information on cookies at Google . You also have the option of using the "Google Analytics Opt-Out Browser Add-on" and objecting to personalized advertising .

8.3.2 Google Tag Manager

We use Google Tag Manager to integrate and manage analytics and advertising services from Google and third parties on our website. This is a service provided by the American company Google LLC. The Irish company Google Ireland Limited is responsible for users in the European Economic Area (EEA) and Switzerland. No cookies are used, but cookies may be used as part of the services integrated and managed with it. This privacy policy provides information about the processing of personal data by such services.

8.4 Advertising

8.4.1 Facebook Ads

We use Facebook Ads to target our offerings on Facebook. Facebook Ads is a service provided by Facebook Ireland Ltd. in Ireland and the American Facebook Inc. Facebook Ads also uses cookies.

With such advertising, we particularly want to reach people who are interested in our online offering or who already use our online offering. To do so, we transmit relevant information—possibly personal information—to Facebook, particularly using the so-called Facebook pixel ( Custom Audiences including Lookalike Audiences ). We can also determine whether our advertising is successful, i.e., whether it leads to visits to our website (conversion tracking) .

Further information about the type, scope, and purpose of data processing can be found in Facebook's data policy . Facebook users can also influence which ads they see on Facebook and which ads they will see on Facebook in the future through their advertising preferences .

8.4.2 Google Ads

We use Google Ads (formerly AdWords) to target our offerings on the Google search engine and elsewhere on the internet, for example on other websites, based on search queries, among other things. Google Ads is a service provided by the American company Google LLC. The Irish company Google Ireland Limited is responsible for users in the European Economic Area (EEA) and Switzerland. Google Ads also uses cookies. Google uses various domain names—in particular doubleclick.net, googleadservices.com, and googlesyndication.com—for Google Ads.

With this type of advertising, we particularly want to reach people who are interested in our online offering or who already use our online offering. For this purpose, we transmit corresponding information – possibly including personal information – to Google (remarketing) . We can also determine whether our advertising is successful, i.e., whether it leads to visits to our website (conversion tracking) .

Further information about the type, scope, and purpose of data processing can be found in Google's privacy and security principles and privacy policy , in the information on how Google uses data from websites that use Google services, and in Google's information on cookies . You also have the option to object to personalized advertising .

8.4.3 Instagram Ads

We use Instagram Ads to target our offerings on Instagram. Instagram Ads is a service provided by Facebook Ireland Ltd. in Ireland and the American Facebook Inc. Cookies may also be used.

Further information about the type, scope, and purpose of data processing can be found in Instagram's privacy policy and Facebook's data policy . Users can also use Instagram's advertising preferences to check which interests the advertising relates to and influence which advertising is displayed to them using Facebook's advertising preferences .

9. Conditions and Returns

We deliver your order conveniently and easily to your home via Swiss Post. Postage and packaging are charged at CHF 8.50. However, we reward your environmental contribution by combining your orders with a reduced shipping fee:
from 30.- order value -> Fr. 6.80
from 60.- order value -> Fr. 5.10
from 100.- order value -> Fr. 3.40
from 149.- order value we deliver free of charge
Deliveries are only available within Switzerland and Liechtenstein. There is no minimum order value.

9.1 Payment options

We offer various payment options: TWINT, Mastercard and Visa cards, Maestro, PayPal, PostFinance card and PostFinance e-finance, purchase on account and prepayment.

9.1.1 Purchase on account with partial payment option (POWERPAY)

As an external payment service provider, MF Group / POWERPAY offers the payment method "purchase on account." With this single invoice, you can easily pay for your online purchase by invoice. If you fail to pay within the specified timeframe, you will receive a monthly invoice with an order summary in the following month.

Upon conclusion of the purchase contract, POWERPAY assumes the resulting invoice amount and handles the corresponding payment terms. When purchasing on account, you accept POWERPAY's terms and conditions in addition to our terms and conditions . (powerpay.ch/de/agb)

9.2 Return

If a product does not meet your expectations and you would like to return it, please contact us in advance.

Email: info@fineselect.ch

The prerequisite for a successful return is that the item is unopened and in its original packaging.

The return costs are generally borne by the sender.

Exceptions to this are:

• You received the wrong item
• False information was provided in the online shop
• The item is defective or incomplete

9.3 Refund

After receiving and checking the return, we will credit the amount to your desired bank account.

9.4 Cancellation

Orders can be canceled free of charge until delivery.

10. Extensions for the website

We use Google reCAPTCHA to protect input forms from bots and spam, while also reliably enabling human input. Cookies are also used for this purpose. This is a service provided by the American company Google LLC. The Irish company Google Ireland Limited is responsible for users in the European Economic Area (EEA) and Switzerland. Further information about the type, scope, and purpose of data processing can be found in Google's privacy policy and its privacy policy , as well as in Google's information about cookies .

11. Final provisions

We have created this privacy policy with the data protection generator from Datenschutzpartner .

We may amend and supplement this privacy policy at any time. We will notify you of such amendments and additions in an appropriate manner, in particular by publishing the current privacy policy on our website.